In 2020, Tesla’s reputation has been declining. Many people have found that Tesla is not as good as they thought. At the beginning of this year, Tesla Model 3 was exposed to the problem of chip fraud, and the response from Tesla headquarters also disappointed Chinese people. Today, Tesla continues to erupt in scandals, and a female Tesla owner also revealed Tesla’s sad car purchase experience online.
The owner Ms. Jiang said that she bought a Tesla model s. It took more than 800,000. In the process of using the car, there was a problem with the door handle of the vehicle. The Tesla model s used a hidden door handle and could not pop up normally, and the owner could not open the door from the outside. Ms. Jiang can only open the door from inside the car every time, which is very inconvenient to operate. Ms. Jiang decided to send the car to a specialty store for repair.
Ms. Jiang called Tesla’s after-sales service and described her vehicle encounter The after-sales service attitude is also better. To Ms. Jiang, if you want to repair the door handle, you must first upgrade the door handle system to the latest system, and then change a set of door handle assembly. The price of each door handle is 3500 It costs about 14,000 yuan for 4 door handles. Ms. Jiang took a breath after hearing the price of changing the door handle. Tesla’s accessories are too expensive, and it will cost more than 10,000 yuan to repair this small problem.
Ms. Jiang did not repair the car immediately, but asked in the car-friends group Several other Tesla owners. In the process of understanding the maintenance status, Ms. Jiang found that a car owner posted a video of repairing such incidents on the Internet. The failure of the door handle of Tesla models has become a common problem. A small part damages the door handle. Unable to eject, Ms. Jiang may have encountered this phenomenon.
The way this car owner repairs the car on the Internet is very simple. He is online I bought a 10.99 yuan component and replaced it by myself. The door was repaired. After the door handle was removed, there has been no recurrence. When Ms. Jiang learned that the price of this small part was less than 11 yuan, she fry the pan directly. Obviously, buying a small part for 11 yuan can fix the problem. Tesla’s headquarters actually asked the car owner to spend 1.4 Isn’t it a bit too ruined to repair it for ten thousand yuan?
Ms. Jiang reveals the inside story of Tesla’s deliberately high price for repairs , Soon got a reply from Tesla official staff. The official staff believes that Ms. Jiang did not enter the store for maintenance, but consulted the after-sales service online. The solution provided by the after-sales service is only one of them. If Ms. Jiang can come to the store to solve the problem, it will not be as troublesome as it is now. Netizens talked a lot about this. Even if Ms. Jiang did not go to the store for repairs, the official customer service could not reply to customers in this way.
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